Archive for July, 2010
Don’t Outsmart Your Common Sense
Okay common sense people. If a customer signs a contract and then decides not to stick with the agreement are you going to write them off? NO. If a customer tells off your employees just because they are angry and are actually the ones in the wrong with the situation are you going to say “I’m sorry.” NO. Use your common sense when it comes to dealing with problem customers. This whole thing about apologizing to the customer when they are the ones in the wrong is horse poo. Don’t listen to all these so called “experts” about customer service. … Continue reading
How to Manage Your Clients
The most important element of managing a client is to get to know them. This will enable you to begin to understand their needs. Think of your client in the same realm of a new friend you meet. To grow any relationship you must invest time. The worst thing about having to do this is usually most of us have limited time to get to know our friends properly, much less our clients. As with any relationship (friend or client) the more time you invest the more you get out of it. To explain in a more simplistic way, think … Continue reading
Do Customers Understand Your Charge Rate?
As a business when you talk with a new customer what is the first thing you usually do? You pre-qualify them. We answered your questions about this topic on the show this past week and the second question (part 2) is “Do customers understand your charge rate?” Don’t forget to use the best tool available to pre-qualify your customers: BusinessBeware.Biz What is your best tip when pre-qualifying your customers?
How To Pre-Qualify Your Customers (part 1)
As a business when you talk with a new customer what is the first thing you usually do? You pre-qualify them. We answered your questions about this topic on the show this past week and the first question is: “Does the customer know what they’re looking for?” Don’t forget to use the best tool available to pre-qualify your customers:BusinessBeware.Biz What is your best tip when pre-qualifying your customers?
When is the Customer Not Always Right?
For some reason people like to send in questions to us about how to deal with problematic customers and we have absolutely no idea why No really, we do get a lot of emails from business owners asking us what to do in certain situations with customers whether they should fire them or not. We are honored to talk with fellow business owners and give them some tips and advice. At Business Beware we definitely do not sugarcoat things, we tell it like it is… 1. When is the customer not always right? In my experience the majority of customers are … Continue reading
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