Archive for the ‘Dealing with Customers’ Category
Is this for real??
So we came across this article and couldn’t believe what we were reading. One of the main reasons why small businesses fail are PROBLEM CUSTOMERS! So why would someone think they have the right to enable these customers by writing a blog teaching them to complain and squeeze the life out of businesses?? In the post, the author preaches that in order to complain to get what you want, you have to become “the devil’s advocate,” and look at the business’ perspective (preparing yourself for the arguing/debate ahead). He then moves on to give tips on how to argue without becoming angry… … Continue reading
That’s what we’re talkin’ about!!
We came across this article written by Doug Packard on firing bad customers… admittedly, I was grinning from ear to ear from start to finish. Packard discusses a CEO’s journey into firing his bad customers, and in turn, how he became closer with his customers by learning which to keep and which to “let go.” Packard writes, “…he discovered that, contrary to the old saying, the customer is not always right.” Another great point made by Packard was the CEO’s decision to create a list of problem customers. They then chose which customers to “fire,” knowing this would be a … Continue reading
The Best Thing You Can Do For a Bad Customer is…Click.
For more information visit Business Beware and the Business Beware Show.
Corporate World Says to Train Customers? Seriously?
For more information visit us at Business Beware and our radio show site.
Sorry Experts, The Customer is Not Always Right
The slogan “the customer is always right” is not true. Why? Because nobody is ever always right… Make sure and check out part 2 of this video here. And of course check out our website and radio show.
Don’t Outsmart Your Common Sense
Okay common sense people. If a customer signs a contract and then decides not to stick with the agreement are you going to write them off? NO. If a customer tells off your employees just because they are angry and are actually the ones in the wrong with the situation are you going to say “I’m sorry.” NO. Use your common sense when it comes to dealing with problem customers. This whole thing about apologizing to the customer when they are the ones in the wrong is horse poo. Don’t listen to all these so called “experts” about customer service. … Continue reading
How to Manage Your Clients
The most important element of managing a client is to get to know them. This will enable you to begin to understand their needs. Think of your client in the same realm of a new friend you meet. To grow any relationship you must invest time. The worst thing about having to do this is usually most of us have limited time to get to know our friends properly, much less our clients. As with any relationship (friend or client) the more time you invest the more you get out of it. To explain in a more simplistic way, think … Continue reading
Do Customers Understand Your Charge Rate?
As a business when you talk with a new customer what is the first thing you usually do? You pre-qualify them. We answered your questions about this topic on the show this past week and the second question (part 2) is “Do customers understand your charge rate?” Don’t forget to use the best tool available to pre-qualify your customers: BusinessBeware.Biz What is your best tip when pre-qualifying your customers?
About Me
Contact Me
Pre-Qualify Your Customers
