Yesterday Ashley and I had our first radio show on WLSS 930. We are now at the 11-12 noon hour and the experience was great. We really look forward to working with Salem Communications and the folks at WLSS. Please check them out at Wlssradio.com. Each week we have our “Stuck on Stupid” segment which is usually about stupid things that customers do and say. Well I decided to expand our horizons once I heard our idiot of a president’s attempt to be funny when he poked fun at Arizona for their law they have enacted on ill-legals. As I … Continue reading
A few weeks ago I wrote about pre-qualifying your customers. Last week we had to have our house re-piped due to small leaks in the pipes. So I started to call a few plumbers for quotes. After talking with one company and making an appointment for them to come to the house I called one more company for a second price. What a surprise I got as I talked with a young man about my dilemma. It was very evident that he had been trained to ask the right questions prior to wasting his or the clients time if their service was … Continue reading
What a great radio show this past Saturday. We had Michael King from HomeTalkUSA.com. Michael is a great guy and has always been very passionate about his show. Each time I talk with him I am amazed at the amount of knowledge he has about contracting and customers. If you want to hear a great radio show that educates you about home improvements, his is the best. His website was selected by Google to have their search engine bar added to it. We also had Matt and Johnnie from Diggerslist.com. They came up with a great idea for a website that … Continue reading
Ashley had a great idea on how we could deal with bad customers on our radio show this past Saturday. It was a vision from above……or maybe just gas! Anyway her idea was to challenge that bad customer who is just hard to deal with or won’t pay their bills to a game. It could be golf, horseshoes, darts or maybe even this………………tell us what ya think.
It’s really funny that at this date when you do a search for “bad customer” the first page comes up with blogs and experiences of the bad customer. After the first page almost everything else is about “bad customer service.” My point being that there are so few queries on a “bad customer” compared to “bad customer service” even when you are searching for the phrase of “bad customer”. This is exactly why we do what we do at Business Beware. You see when a business does something unprofessional, it is spread all over the Internet. The consumer base is … Continue reading
Our radio show today was dedicated to Sal Siodoti Sr. who past away this week. Sal Jr. was on our radio show today. Their company has been spotlighted on our website in the past. Our thoughts and prayers to you and your family Sal.
We had a great radio show again today on WSRQ 1120 A.M. and 106.9 F.M. in Sarasota Fl. Our guests were Mikey Rox with PaperRoxScissors. Mikey has a copy writing and creative consulting company in NY. He was explaining how his clients and customers sometimes have to be conditioned to what will work best for them, which at times can be a hard thing to do. Then we had Sal Siodoti Jr. with Sal’s Heating and cooling in Ohio. Sal also pre-qualifies his customers and has to guide them on most decisions because of the wide range of equipment he offers … Continue reading
As we continue to grow, we continue to add more aspects to our web site and radio show. We have always and will always be dedicated to the business owner’s growth, stability and knowledge. Not only are we providing a way for businesses to warn other businesses about bad customer and give your business a voice in a world that does not care to listen, but we also try to educate businesses in many areas that will help them for years to come. Help us help you………………
There have been many times that I have had to pre-qualify my new customers before I would go out or send my employees out to give a bid or do work. Sometimes customers just do not understand what the cost will be for services we offer. So it is important that prior to wasting any one’s time an owner must pre-qualify them. You can ask questions and explain to them what a job will take and an pre-estimate for the work. In a way what you are doing is educating your potential or existing customer on what the process and costs would … Continue reading