In the post, the author preaches that in order to complain to get what you want, you have to become “the devil’s advocate,” and look at the business’ perspective (preparing yourself for the arguing/debate ahead).  He then moves on to give tips on how to argue without becoming angry… uhhh ok.  And we cannot forget this one.. if you get stuck talking to a representative and you can tell you’re not getting anywhere,  ask him “what he would do if he was in your position.”  Seriously? Are we trying to get some sympathy now from the people you’ve been yelling and screaming at??

If you would like to look at the post, (simply for a laugh of course..) click here.

We will add that the author did make a “Note” at the top asking readers to use his advice “responsibly.”  Again, SERIOUSLY??

You are clearly Stuck on Stupid.

Packard discusses a CEO’s journey into firing his bad customers, and in turn, how he became closer with his customers by learning which to keep and which to “let go.”  Packard writes, “…he discovered that, contrary to the old saying, the customer is not always right.”

Another great point made by Packard was the CEO’s decision to create a list of problem customers.  They then chose which customers to “fire,” knowing this would be a beneficial move for their company due to the amount of money wasted in trying to appease them.

In the article, Packard gives a list of signs that businesses can look for when dealing with unruly customers.  He also lists several benefits a business will experience after firing those customers.

Read the Article here

There is a reason behind the madness after all 

For more information visit Business Beware and the Business Beware Show.

For more information visit us at Business Beware and our radio show site.

Make sure and check out part 2 of this video here.

And of course check out our website and radio show.

Use your common sense when it comes to dealing with problem customers. This whole thing about apologizing to the customer when they are the ones in the wrong is horse poo. Don’t listen to all these so called “experts” about customer service. Act like a human to people and treat them right in the first place but if they “act up” on their own terms because they think they’re always right then you have to fire them. These customers are not worth your time or your employees time either AND it will save you money believe it or not.

On that note… we had a great show this past Saturday so in case you missed it make sure and pull up a chair, turn up your volume and listen in right here.

To explain in a more simplistic way, think of being a manager of a baseball team.  Your main duty is win ball games with the players you have and “out manage” the other team.  Sound easy?  Yeah right.  To manage your team properly on game day you would have already had to practice (same as investing time in client) prior to the game.  Before the game you have to prepare a lineup (to do this you must know their strengths and weaknesses) .  Now to win the game you have to manage better than the other team’s manager (your competition).  If you do all of these steps in a orderly manner and invest the time needed, then you will be a successful manager of your team, friends and clients.

One of the toughest management practices you will deal with is the difficult client or customer.  When this happens you will have to decide whether your time investment is getting out of hand for what your returns should or could be.  As soon as a client or customer starts to demand all of your time dedicated to your other clients, trade them.

Do not be afraid to fire that bad customer!  In the long run you will be glad that you managed your clients properly.