Robert Bodi – Never use the words "I Can't."

CustoMonster 3000 for Dealing with Difficult Customers

Customer Service Tips From Business Beware

The Best Thing You Can Do For a Bad Customer is…Click.

For more information visit Business Beware and the Business Beware Show.

Sorry Experts, The Customer is Not Always Right

The slogan “the customer is always right” is not true. Why? Because nobody is ever always right… Make sure and check out part 2 of this video here. And of course check out our website and radio show.

Don’t Outsmart Your Common Sense

Okay common sense people. If a customer signs a contract and then decides not to stick with the agreement are you going to write them off? NO. If a customer tells off your employees just because they are angry and are actually the ones in the wrong with the situation are you going to say “I’m sorry.” NO. Use your common sense when it comes to dealing with problem customers. This whole thing about apologizing to the customer when they are the ones in the wrong is horse poo. Don’t listen to all these so called “experts” about customer service. … Continue reading →

When is the Customer Not Always Right?

For some reason people like to send in questions to us about how to deal with problematic customers and we have absolutely no idea why  No really, we do get a lot of emails from business owners asking us what to do in certain situations with customers whether they should fire them or not.  We are honored to talk with fellow business owners and give them some tips and advice.  At Business Beware we definitely do not sugarcoat things, we tell it like it is… 1. When is the customer not always right? In my experience the majority of customers are … Continue reading →

Some businesses get it

A few weeks ago I wrote about pre-qualifying your customers.  Last week we had to have our house re-piped due to small leaks in the pipes.  So I started to call a few plumbers for quotes.  After talking with one company and making an appointment for them to come to the house I called one more company for a second price.  What a surprise I got as I talked with a young man about my dilemma.  It was very evident that he had been trained to ask the right questions prior to wasting his or the clients time if their service was … Continue reading →

Radio show on WSRQ

What a great radio show this past Saturday.  We had Michael King from HomeTalkUSA.com.  Michael is a great guy and has always been very passionate about his show.  Each time I talk with him I am amazed at the amount of knowledge he has about contracting and customers.  If you want to hear a great radio show that educates you about home improvements, his is the best.  His website was selected by Google to have their search engine bar added to it.  We also had Matt and Johnnie from Diggerslist.com.  They came up with a great idea for a website that … Continue reading →