Robert Bodi – Never use the words "I Can't."

Customer Service Tips From Business Beware

Corporate World Says to Train Customers? Seriously?

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Sorry Experts, The Customer is Not Always Right

The slogan “the customer is always right” is not true. Why? Because nobody is ever always right… Make sure and check out part 2 of this video here. And of course check out our website and radio show.

Don’t Outsmart Your Common Sense

Okay common sense people. If a customer signs a contract and then decides not to stick with the agreement are you going to write them off? NO. If a customer tells off your employees just because they are angry and are actually the ones in the wrong with the situation are you going to say “I’m sorry.” NO. Use your common sense when it comes to dealing with problem customers. This whole thing about apologizing to the customer when they are the ones in the wrong is horse poo. Don’t listen to all these so called “experts” about customer service. … Continue reading →

How to Manage Your Clients

The most important element of managing a client is to get to know them.  This will enable you to begin to understand their needs.  Think of your client in the same realm of a new friend you meet.  To grow any relationship you must invest time.  The worst thing about having to do this is usually most of us have limited time to get to know our friends properly, much less our clients.  As with any relationship (friend or client) the more time you invest the more you get out of it. To explain in a more simplistic way, think … Continue reading →

Do Customers Understand Your Charge Rate?

As a business when you talk with a new customer what is the first thing you usually do? You pre-qualify them. We answered your questions about this topic on the show this past week and the second question (part 2) is “Do customers understand your charge rate?” Don’t forget to use the best tool available to pre-qualify your customers: BusinessBeware.Biz What is your best tip when pre-qualifying your customers?

How To Pre-Qualify Your Customers (part 1)

As a business when you talk with a new customer what is the first thing you usually do?  You pre-qualify them. We answered your questions about this topic on the show this past week and the first question is: “Does the customer know what they’re looking for?” Don’t forget to use the best tool available to pre-qualify your customers:BusinessBeware.Biz What is your best tip when pre-qualifying your customers?

When is the Customer Not Always Right?

For some reason people like to send in questions to us about how to deal with problematic customers and we have absolutely no idea why  No really, we do get a lot of emails from business owners asking us what to do in certain situations with customers whether they should fire them or not.  We are honored to talk with fellow business owners and give them some tips and advice.  At Business Beware we definitely do not sugarcoat things, we tell it like it is… 1. When is the customer not always right? In my experience the majority of customers are … Continue reading →

Business Mediation for Bad Customers

Ashley had a great idea on how we could deal with bad customers on our radio show this past Saturday. It was a vision from above……or maybe just gas! Anyway her idea was to challenge that bad customer who is just hard to deal with or won’t pay their bills to a game. It could be golf, horseshoes, darts or maybe even this………………tell us what ya think.

Behind The Scenes – Business Beware Radio Show

We have started taking raw footage before, during and after our radio show with BusinessBeware.Biz We will talk about what is coming up on the show, guests, subjects we want to get across and you can see just who we are. We have nothing to hide, we love what we are doing with Business Beware and what we are trying to accomplish so we want to share it all with you.